Privacy Policy

This Privacy Policy describes how ZenGlow collects, uses, and discloses your personal information when you visit or make a purchase from the site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@zenglow.store or by mail using the details provided below:
7 San Diego Ct, Brisbane, CA 94005.

How We Disclose Personal Information

At ZenGlow, your privacy is our priority. We are committed to protecting your personal information and only disclose it under specific circumstances to ensure transparency and compliance. Below is an outline of when and how your information may be shared:

1. Service Providers

We may share your personal information with trusted third-party service providers to help us deliver our services, including:

  • Payment Processors: To process payments securely (e.g., Stripe, PayPal).
  • Shipping Partners: To fulfill orders and manage deliveries.
  • Email Marketing Platforms: To send newsletters or promotional emails, only if you’ve opted in.

2. Legal Compliance

We may disclose your information if required to:

  • Comply with applicable laws, regulations, or legal processes.
  • Respond to valid legal requests, such as subpoenas or court orders.
  • Protect the rights, safety, and property of ZenGlow, our customers, or others.

3. Business Transfers

In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the new owners to continue serving you.

4. Fraud Prevention and Security

We may share your information with:

  • Detect, investigate, and prevent fraud or unauthorized activities.
  • Ensure the security and integrity of our website and services.

5. With Your Consent

In all other cases, we will request your explicit consent before sharing your information for any purpose not listed above.

Your Rights

At ZenGlow, we value your trust and are committed to ensuring your shopping experience is secure, transparent, and fair. Below are your rights as a valued customer:

1. Right to Information

  • You have the right to clear, accurate, and complete details about our products, services, pricing, and policies.
  • For questions, feel free to contact us at support@zenglow.store or visit our Help Center.

2. Right to Privacy

  • Your personal data is protected under our Privacy Policy. We will never share, sell, or misuse your information without your consent.
  • You can request to review, update, or delete your personal data at any time by contacting support@zenglow.store

3. Right to Refunds and Returns

  • You have the right to request a refund or exchange within 30 days of receiving your order, as outlined in our Return Policy.
  • Refunds will be processed within 7–10 business days after approval.

4. Right to Safe Transactions

  • All transactions on our website are protected by industry-standard encryption technology to ensure your financial information remains secure.

5. Right to Quality

  • We stand by the quality of our products. If you receive a defective or incorrect item, we will replace or refund the product at no additional cost to you.

6. Right to Cancel Orders

  • You may cancel your order within 24 hours of purchase for a full refund. If the order has already been shipped, please refer to our Return Policy for further instructions.

7. Right to Customer Support

  • Our dedicated support team is here to assist you with any questions or concerns. You can contact us at support@zenglow.store or through our live chat feature.

Complaints Policy

At ZenGlow, customer satisfaction is our top priority. We strive to provide the best products and services, but we understand that concerns or issues may arise. If you have a complaint, we’re here to listen and resolve it promptly.

How to Submit a Complaint

If you are dissatisfied with your experience or purchase, you can submit a complaint through the following channels:

  1. Email: Send your complaint to support@zenglow.store, including:
    • Your name and order number.
    • A detailed description of the issue.
    • Supporting documents (e.g., photos of defective items).
  2. Contact Form: Use the contact form available on our Contact Us page.